At Infinity Furnishing Ltd, we aim to ensure complete satisfaction with every purchase and service. If you’re not entirely satisfied, we’re here to help.

Returns – Furniture & Accessories

Eligibility
You may return most furniture and home décor items within 14 days of delivery.

Items must be unused, in original condition, and in original packaging.

Non-Returnable Items

Made-to-order, customised, or clearance items

Installed or used flooring, tiles, or bathroom fixtures

Any product that has been assembled or altered after delivery

Return Process

Contact us at info@infinityfurnishing.co.uk or call 01895 751 753 to request a return.

We will arrange a collection or advise you on return steps.

Once the item is inspected and approved, a refund will be processed within 7–10 working days.

Return Fees

A collection/restocking fee may apply (usually 10–25% of the item value).

Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

Refunds – Services & Renovation Work

We strive to ensure your renovation is completed to the highest standards.

Deposits

Deposits made for renovation bookings are non-refundable once the project has commenced or materials have been procured.

Cancellations

If you wish to cancel a confirmed project before work begins, please inform us at least 7 days in advance for a full refund.

Cancellations made after this period may incur a materials or labour charge.

Damaged or Faulty Items

If you receive a damaged or defective product:

Report the issue within 48 hours of delivery.

We will offer a free replacement, repair, or full refund based on the situation.